DealerMine Updates

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Distribute Replies Functionality (Batch Text/Email)

by Patrick Manning, Group Product Manager

Regular Batch (non-Engage AI) The “Distribute Replies” field in Batch Contact settings serves to assign a username to each outgoing batch contact (the “From” user). If no user is selected, it will default the username to

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Engage AI - Batch Texting

by Patrick Manning, Group Product Manager

TL;DR: Our latest Engage AI feature powers up batch texting for maintenance reminders! Now, Engage AI can automatically craft personalized messages for each customer, letting them know what services are due and even holding a conversation

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Engage AI - Maintenance Groups

by Patrick Manning, Group Product Manager

TL;DR: Leverage AI to improve your service maintenance groups descriptions, selling lines and overcoming objections, on us! Welcome to Engage AI! DealerMine’s foray into the world of automotive AI. Certain role types will see a new tab

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IMPORTANT, PLEASE READ!!

by Patrick Manning, Group Product Manager

Refreshed User Interface You asked, we listened! On March 19th (select users) & March 26th (most users), with the rollout of version 9.5.5, you will see a refreshed and updated user interface. These updates align DealerMine with modern

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Contact Flow - An Automated Approach

by Patrick, Group Product Manager

DealerMine Automated Contact Flow has been implemented as a key enhancement for 2024. Contact Flow will leverage our existing batch processes in a way that ensures a predictable cadence of contact for all customers in your database rather

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Lead Broadcast

by Tommy Harris, Group Product Manager

Transform Your Sales Process with Our New Lead Broadcast Feature! To get the most from automotive sales, timely response and efficient lead management are key to success. We're thrilled to introduce our latest enhancement – the Lead

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Showroom Log and Be-Backs

by Tommy Harris, Group Product Manager

Our customers are giving us feedback and we are answering the call. Some common pieces of feedback that we received in Sales CRM are: “When I create a be-back, I lose the ability to track sales through traffic types because the traffic

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Hyundai Auto Canada Corp Sales Leads Integration

by Tommy Harris, Group Product Manager

Hyundai Auto Canada Corp (HACC) has decided to move away from using a third party Internet Lead Management tool (Rapid RTC) and is now integrating directly with DMS and CRM systems. Below are instructions on how to manage and process the

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DealerMine Knowledge Base

As our new release notes format is a “go forward” change, this means that all release notes prior to 9.4.8 (May 2023) that form our existing knowledge base, still remain in their original form and location. They can continue to be found