Pilot Release Date: Tuesday, Mar 17/26

Production Release Date: Tuesday, Mar 24/26

Introducing MORI AI — Now Live!

Answer every call. Book more appointments. Never miss revenue again.

MORI is your 24/7 virtual agent that handles service appointments, routine requests, and sales inventory questions instantly — booking directly into your DMS in real time with a natural, conversational experience customers actually enjoy.

No more missed calls. No more wait times. No more frustrated customers walking away.

CLICK HERE to learn more and hear MORI in action!

DealerMine APIs — Now Live!

Introducing API access to effortlessly retrieve and utilize your data with complete flexibility. It’s your data, use it your way. Reach out to your Account Manager for more information on how to activate access.

DealerMine AI Assistant — Now Live!

We’re excited to share a new way to get support right inside the DealerMine application. You can access quick answers to some of the most common questions without picking up the phone. Simply click the “Support” button in the top right corner of DealerMine. CLICK HERE for more info!

Service CRM Fixes

1. Recall Integration: There was an issue where some appts that were initiated from the “Add to Appointment” button on the Recall Integration screen inside the CRM did not have the labour type (C,W,I) added to the recall opcode, causing the booking to fail unless manually added. This has been resolved.

2. Batch Jobs: When batch jobs are first created each day, the default status for each contact (text, email, voice drop) was “sent” and was not always being updated in the event of any errors that may have caused some to not successfully send to customers. As a result, we would incorrectly record the message as sent. This has been resolved and you will now see “Queued” status which will only change to “Sent” once we have confirmation a contact has in fact successfully sent.

3. Fetch: When running a fetch using a single Deal Date, it would return no results. This is because a time was also being applied to the query. This has been resolved by removing time from the query.

DMS Fixes

1. PBS - There was an issue where appts booked as “DROP OFF” were being sent to PBS with the transportation code “D” even if the code set in PBS was different. This has been resolved.

2. PBS - When PBS menu packages are booked in the DMS, the DealerMine store number was incorrectly being applied to the end of the opcodes, causing issues with credit for the services. This has been resolved.

3. Dealerbuilt - There was an issue causing some appts to incorrectly remain as No Shows. This has been resolved.

Sales CRM

Coming Soon!!

New Section on Dashboard for BDC Lead Performance

Sales CRM Enhancements

1. Creating Traffic as a BDC Rep: As a BDC Representative, when you create a piece of traffic, your name will automatically populate in the Salesperson field and the BDC Representative field on the Traffic Log

2. Traffic Log Grouping Options: On the Traffic Log, we have added the grouping options for BDC Representative and Desk Manager